Have a question about visiting ArtSpring? Check through our FAQs. Or contact us if you can’t find what you’re looking for.
- How can I buy a ticket?
Our Box Office is open Monday-Friday, 10am-4pm. We are closed at weekends and on statutory holidays. You can purchase tickets in person or by phone 250-537-2102. You can also buy tickets online – email@example.com
- Which methods of payment do you accept?
We accept Visa, Mastercard, debit, cash or cheque (payable to ArtSpring). You can also pay for tickets in person using a gift certificate. Please present the gift certificate at the time of purchase.
- Are there additional fees on top of the ticket price?
GST is added to ArtSpring Presents events. There is no GST added to rental events.
There is an online purchase fee of $1 per ticket, up to a maximum of $5.
- How do I get the tickets I bought by phone or online?
Tickets are printed and held at the Box Office. You can pick them up during regular Box Office hours, or from one hour before the performance starts. We don’t offer a print-at-home service at this time.
- I didn’t receive an email confirmation for my online purchase – are my tickets confirmed?
All online purchases will be confirmed by email. If you didn’t receive an email confirmation please contact the Box Office
- Do you have wheelchair accessible seating?
There are two wheelchair accessible seats, with adjacent companion seats. Please contact the Box Office if you would like to book them.
- What is your refund / exchange policy?
There are no refunds on any ArtSpring Presents or rental shows, unless the show is cancelled. If the show is cancelled, the Box Office will contact you to confirm the method of refund and when you can expect to receive it.
Tickets for ArtSpring Presents events can be exchanged for any performance in our current season.
Tickets for Rental events can be exchanged within the same rental show/event. Original tickets must be presented at the Box Office at the time of exchange.
There is a $2 service fee per ticket for all exchanges. If exchanging to a higher ticket price the price difference is payable.
NOTE: Exchanges must be completed 5+ business days prior to the date of your original ticket. Less than 5 business days you can turn your ticket in for someone else to enjoy – with our heartfelt thanks.
- Can I give my ticket to someone else?
Yes, tickets are transferable.
- What age qualifies for a Youth ticket?
ArtSpring Presents events have special pricing for youth, aged 2-18.
Rental shows may define youth at a different age. Please ask the Box Office when you are purchasing your tickets.
- Do you have pricing for Seniors?
Our MetOpera live broadcasts have pricing for Seniors, aged 65+
Some rental shows also have Senior pricing.
- Do babes-in-arms need to have a ticket?
Children up to 2 years of age can sit on a lap and don’t require a ticket.
- How do I know if a show is suitable for youth?
If there is an age restriction on a show it will be detailed on the event page on our website.
- I’ve lost or forgotten to bring my ticket – what can I do?
We are happy to reprint any tickets that are shown as purchased on your individual patron record.
ATTENDING A SHOW
- What time should I arrive for a show?
Please check your ticket to confirm the performance start time. The Box Office opens one hour before the start of a show, and the theatre doors open 30 minutes before. If you are picking up tickets, please allow plenty of time.
- What is your latecomers policy?
Latecomers will be seated at the discretion of the Duty Manager, usually during a suitable break in the performance.
Some performances have a no admittance policy after the show has started. You are welcome to watch the performance on the monitor in the lobby.
- Where can I park?
There is a lower parking lot behind ArtSpring (from McPhillips Ave) and an upper parking lot (from Seaview Ave). There is also on-street parking in the surrounding area.
There are two disabled parking spots by the front entrance, and two in the lower parking lot.
There is a bike rack at the front of the building.
- Do you have concessions?
All ArtSpring Presents shows with an intermission have concessions (tea, coffee, juice and cookies, by donation) and most have a bar (wine and beer) before the show and during intermission. Cash sales only.
Not all rental shows have concessions.
- Is ArtSpring accessible for wheelchair users?
Yes, there are disabled parking spots, wheelchair accessible seating, an elevator between the upper and lower lobby levels, and a wheelchair accessible washroom.
- Can I bring my guide / companion dog to the theatre?
Yes, certified assistance dogs are allowed in the theatre. Please let the Box Office know you are bringing a dog when you book your tickets.
- Do you have a hearing assistance system?
Yes, ArtSpring has a Sennheiser infrared headset receiver system. Please contact the Box Office in advance if you would like to reserve a headset, or speak to the Duty Manager at the show.
- Do you have a policy on wearing scent?
Some patrons have sensitivities to scent, so out of consideration for your fellow theatre-goers, please refrain from wearing scented products when attending a performance at ArtSpring.
- Can I take photographs during a show?
No, camera, audio, and video recording equipment are prohibited. Cell phones must also be turned off.
- I left something in the theatre – do you have a lost and found?
Yes, contact the Box Office.
- I have a comment or feedback about my experience at a show – who do I talk to?
At the performance you can speak to the Duty Manager. After the performance please contact the Administration team.