Do you have a question about visiting ArtSpring? Please check through our FAQs, or Contact Us if you can’t find what you’re looking for.
COVID-19 Safety Plan
You can read more about the COVID-19 safety measures in place at ArtSpring here.
Events at ArtSpring
Our online Events Calendar has details about all events at ArtSpring.
How to buy a ticket
Our Box Office is open Tuesday-Friday, 10am-2pm. You can purchase tickets in person or by phone 250.537.2102. Outside of these hours please leave a message and we’ll call you back.
You can also buy tickets online – tickets.artspring.ca
Our pre-show box office service opens one hour before showtime, for sales for that event only, and for pre-booked ticket pick-up.
We accept Visa, Mastercard, debit, cash or cheque (payable to ArtSpring). You can also pay for tickets in person using a gift certificate. Please present the gift certificate at the time of purchase.
GST is added to ArtSpring Presents events. There is no GST on rental events.
Buying tickets online
You can buy tickets 24 hours a day, 7 days a week from tickets.artspring.ca There is an online purchase fee of $1 per ticket.
We will confirm all online purchases by email. If you don’t receive an email confirmation please Contact the Box Office.
Youth and seniors pricing
ArtSpring Presents events have special pricing for youth, aged 2-18. Children up to 2 years of age can sit on a lap and don’t require a ticket. Rental shows may define youth at a different age. Please ask the Box Office when you are purchasing your tickets.
Met Opera live broadcasts have pricing for seniors, aged 65+. Some rental shows also have seniors’ pricing.
Refund / exchange / ticket transfer policy
Tickets for the 2022-23 ArtSpring Presents season, and Rental events, are refundable if the show is cancelled, or if you have any health issues.
If for any other reason you feel that you are unable to attend a performance at ArtSpring:
- Tickets for ArtSpring Presents events can be exchanged prior to the performance for any performance in our current season, or you can take an ArtSpring credit.
- Tickets for Rental events can be exchanged within the same rental show/event.
- If exchanging to a higher ticket price the price difference is payable.
- All exchanges are subject to a $2 per ticket exchange fee.
- Tickets are transferable.
Accessibility
ArtSpring is wheelchair accessible, and also has a wheelchair for use during your visit.
The ArtSpring theatre has two wheelchair accessible seats, with adjacent companion seats. Please Contact the Box Office if you would like to book them – these seats are not available to book online.
The building has wheelchair accessible washrooms in the lower lobby, and at the rear of the galleries, with an elevator between the upper and lower lobby levels.
There is wheelchair accessible parking at the front and back of the building, and both entrances are fitted with automatic doors.
Certified assistance dogs are allowed in the theatre. Please let the Box Office know you are bringing a dog when you book your tickets.
ArtSpring has a Sennheiser infrared headset receiver system. Please contact the Box Office in advance if you would like to reserve a headset, or speak to the Duty Manager at the show.
Arriving for a show
Please check your ticket to confirm the performance start time.
Doors open one hour before the start of the show for ticket pick-up and sales. If you are picking up tickets at the door, please allow plenty of time.
Theatre doors open 30 minutes before showtime.
Parking
ArtSpring patrons can use two parking lots – one behind the building, from McPhillips Ave, and an upper parking lot on Seaview Ave. There is also on-street parking in the surrounding area.
We have two wheelchair accessible parking spots by the front entrance, and two in the lower parking lot.
Cyclists will find a bike rack at the front of the building.
Lost / forgotten tickets
We are happy to reprint any tickets that are shown as purchased on your patron record in our box office database.
Latecomer policy
For the 2021-22 season there is strictly no late admittance. Doors close five minutes before the performance starts.
Concessions
From September 2021 there is no concessions service available until further notice.
Scent policy
Some patrons have sensitivities to scent, so out of consideration for your fellow theatre-goers, please refrain from wearing scented products when attending a performance at ArtSpring.
Phones / recording equipment
You must turn off your cell phone during a performance, and the use of cameras, audio, and video recording equipment is prohibited.
Lost and found
ArtSpring has lost and found storage in the Box Office. We empty the box every 3 months, so let us know as soon as possible if you have lost anything.
Comments and feedback
If you have any comments, questions or feedback about a show, you can speak to the Duty Manager at the performance. After the performance please Contact the Administration team.