Do you have a question about visiting ArtSpring? Please check through our FAQs, or Contact Us if you can’t find what you’re looking for.
How to buy a ticket
Our Box Office is open Monday-Friday, 10am-4pm. We are closed at weekends and on statutory holidays. You can purchase tickets in person or by phone 250-537-2102. You can also buy tickets online – tickets.artspring.ca
We accept Visa, Mastercard, debit, cash or cheque (payable to ArtSpring). You can also pay for tickets in person using a gift certificate. Please present the gift certificate at the time of purchase.
GST is added to ArtSpring Presents events. There is no GST on rental events.
Buying tickets online
You can buy tickets 24 hours a day, 7 days a week from tickets.artspring.ca There is an online purchase fee of $1 per ticket, up to a maximum of $5.
We will confirm all online purchases by email. If you don’t receive an email confirmation please Contact the Box Office.
We print all tickets and hold them at the Box Office. You can pick them up during regular Box Office hours, or from one hour before the performance starts. We don’t offer a print-at-home service at this time.
Youth and seniors pricing
ArtSpring Presents events have special pricing for youth, aged 2-18. Children up to 2 years of age can sit on a lap and don’t require a ticket. Rental shows may define youth at a different age. Please ask the Box Office when you are purchasing your tickets.
Met Opera live broadcasts have pricing for seniors, aged 65+. Some rental shows also have seniors’ pricing.
Refund / exchange / ticket transfer policy
There are no refunds for any ArtSpring Presents or rental shows, unless the show is cancelled. If the show is cancelled, the Box Office will contact you to confirm the method of refund and when you can expect to receive it.
You can exchange tickets for ArtSpring Presents events for any performance in our current season. For Rental events, you can exchange tickets only within the same rental show/event. You must present your original tickets at the Box Office at the time of exchange.
There is a $2 service fee per ticket for all exchanges. If you are exchanging to a higher ticket price you will need to pay the price difference.
NOTE: You must complete an exchange 5+ business days prior to the date of your original ticket. Less than 5 business days you can turn your ticket in for someone else to enjoy – with our heartfelt thanks.
Tickets are transferable.
The ArtSpring theatre has two wheelchair accessible seats, with adjacent companion seats. Please Contact the Box Office if you would like to book them – these seats are not available to book online. The building also has an elevator between the upper and lower lobby levels, a wheelchair accessible washroom, and disabled parking at the front and back of the building.
Certified assistance dogs are allowed in the theatre. Please let the Box Office know you are bringing a dog when you book your tickets.
ArtSpring has a Sennheiser infrared headset receiver system. Please contact the Box Office in advance if you would like to reserve a headset, or speak to the Duty Manager at the show.
Arriving for a show
Please check your ticket to confirm the performance start time. The Box Office opens one hour before the start of a show, and the theatre doors open 30 minutes before. If you are picking up tickets, please allow plenty of time.
ArtSpring patrons can use two parking lots – one behind the building, from McPhillips Ave, and an upper parking lot on Seaview Ave. There is also on-street parking in the surrounding area.
We have two disabled parking spots by the front entrance, and two in the lower parking lot.
Cyclists will find a bike rack at the front of the building.
Lost / forgotten tickets
We are happy to reprint any tickets that are shown as purchased on your patron record in our box office database.
The Duty Manager will seat latecomers at their discretion, usually during a suitable break in the performance.
Some performances have a strict no admittance policy after the show has started. You are welcome to watch the performance on the monitor in the lobby.
All ArtSpring Presents events with an intermission have concessions (tea, coffee, juice and cookies, by donation) and most events have a bar (wine and beer) before the show and during intermission. We accept cash only.
Not all rental shows have concessions.
Some patrons have sensitivities to scent, so out of consideration for your fellow theatre-goers, please refrain from wearing scented products when attending a performance at ArtSpring.
Phones / recording equipment
You must turn off your cell phone during a performance, and the use of cameras, audio, and video recording equipment is prohibited.
Lost and found
ArtSpring has lost and found storage in the Box Office. We empty the box every 3 months, so let us know as soon as possible if you have lost anything.
Comments and feedback
If you have any comments, questions or feedback about a show, you can speak to the Duty Manager at the performance. After the performance please Contact the Administration team.